Simple plans for every business.
Plans by monthly AI credits. All include phone, web chat, email, CRM and calendar, plus a 7-day free trial.
Starter
For solos and small teams
- Phone, web chat and email
- CRM with contacts, tasks and calendar
- 2,500 credits / month
- ≈ 50 calls with a 1-minute conversation
- 2 GB of storage (files and data)
- Data retention 6 months
- Knowledge base built from your web pages
- Up to 3 users
Growth
Most popularFor growing businesses
- Everything in Starter and:
- 10,000 credits / month
- ≈ 200 calls with a 1-minute conversation
- 10 GB of storage (files and data)
- Online booking (public appointment form)
- Softphone (calling from Kolio)
- Data retention 24 months
- Unlimited users
- REST API and webhooks
- MCP connections to your systems
- MCP server for Claude and ChatGPT
Custom
For higher volume and dedicated setups
- Everything in Growth and:
- Credits, calls and storage by agreement
- Data retention by agreement
- Optional dedicated instance
How many credits does each task use?
Prices are fixed and known upfront — regardless of reply length or model. Example: a 1-minute call = 50 credits.
| Task | Credits | Notes |
|---|---|---|
| Phone call | 20 on pickup + 30 per minute | Billed by the second; calls under 15 s are free. 1-minute call = 50 credits, 3 minutes = 110 credits. |
| Web chat | 15 per conversation | Once per conversation, regardless of the number of messages. |
| Email reply | 15 per customer message | Newsletters, spam and system mail are not counted. |
| Blog post | 100 per post | Generated post with SEO check. |
| Knowledge base build | 50 per 10 sources | Per every 10 pages or documents started in a build. |
| Summaries, simulator, background work | 0 | Included in every plan. |
Plan comparison
What separates Starter from Growth: the number of users and the features only Growth includes. Everything else (channels, CRM, calendar, knowledge base) is in both.
| Feature | Starter | Growth | Custom |
|---|---|---|---|
| Users | Up to 3 | Unlimited | Unlimited |
| Online booking (public appointment form) | No | Yes | Yes |
| REST API and webhooks | No | Yes | Yes |
| Softphone (calling from Kolio) | No | Yes | Yes |
| MCP connections to your systems | No | Yes | Yes |
| MCP server for Claude and ChatGPT | No | Yes | Yes |
Included in every plan
- Unlimited contacts and tasks
- Built-in calendar with bookings
- Knowledge base (website + PDF)
- Connect your SIP number (Zadarma / Twilio / any SIP)
- Transcripts, summaries and reports
- GDPR export and deletion
FAQ
Pricing questions
What is a credit in Kolio and how much does a call use?+
A credit is Kolio's unit of usage. A phone call costs 20 credits on pickup plus 30 credits per minute, billed by the second; calls shorter than 15 seconds are free. A 1-minute call = 50 credits, a 3-minute call = 110 credits. A web chat costs 15 credits per conversation, an email reply 15 credits per customer message, a blog post 100 credits; summaries and the simulator are free.
What happens when I run out of credits?+
Kolio warns you at 80% and 100% of your credits; the assistant keeps working up to 110%, then only takes messages and creates tasks for your team and no longer replies from the knowledge base. Top up any time: 1,000 credits for €15 on Starter (up to 2 a month) or €10 on Growth (no limit). Purchased credits are valid until the end of the same month and do not roll over; the Starter plan allows at most 2 top-ups a month — for more, choose Growth.
Why does the Starter plan limit top-ups?+
The Starter plan is built for lower volume — roughly 50 calls a month — so it allows at most 2 top-ups of 1,000 credits a month. A business that regularly needs more gets 10,000 credits on Growth, cheaper unlimited top-ups (€10 per 1,000 credits) and longer data retention.
What counts towards storage and how long does Kolio keep data?+
Storage covers files (email and task attachments, knowledge-base PDFs, blog images) and data in the database (contacts, transcripts, conversations); Kolio estimates database usage once a day. Retention of conversations and email depends on the plan: 6 months on Starter and 24 months on Growth — after that, conversations and email are deleted while contacts and bookings remain.
How many users does the Starter plan include, and which plan has online booking?+
The Kolio Starter plan includes up to 3 users (owner included), while Growth has unlimited users. Online booking — a public appointment form you embed on your website — is available in the Growth and Custom plans, and you can try it during the 7-day trial. If you move from Growth to Starter, existing users stay; adding new ones above the limit is not possible.
Monthly or annual?+
Both. With annual billing you get 2 months free (−17%); included credits renew every month.
What's included in the Custom plan?+
The Custom plan is for higher volume: credits, storage, retention and calls by agreement, priority support and an optional dedicated instance (own SIP/VPS). Contact us for a quote.
Do I need a credit card for the trial?+
No. Try it for 7 days without a card; the trial includes 250 credits (≈ 20 calls). Set up payment only when you continue.
Never let your phone ring out again.
No credit card. Then credit-based plans from €49 a month.