Phone agent
An AI phone agent on your existing or a new number. It speaks the caller's language, writes the transcript and the task into the CRM.
Kolio · AI agent for business
The AI agent that knows your company and talks to your customers.
Kolio is an AI agent for business that captures inquiries by phone, in web chat and by email 24/7 and books, reschedules and cancels appointments in your calendar. It is connected to your systems, so it never guesses – it checks free slots, prices and stock and records everything in your CRM.
7 days free · no credit card · from €49/month
Lina · Phone agentphone · +386 1 778 02 47
Live · 00:38- “Hello, I’d like to book a first check-up. Do you have anything free this week?”
- “Of course. Thursday at 9.30 am or Friday at 2 pm are still free. Which one suits you – and what is your name?”
- “Friday at 2 pm. Ana Novak.”
Lina is speaking✓ Appointment booked · Friday 2 pm · confirmation sent · saved in CRM
Try it yourself – talk to the agent right here, on this page. No sign-up needed.
- Click the floating Agent button in the bottom-right corner.
- In the panel, switch both sides to voice: under Me choose Speak, and for the agent choose Speaks. Then just talk.
or in one click – already switched to voice →Talk to the agent
Every unanswered call, chat or email is a missed customer. Kolio answers every time – during work, after hours and at weekends.
On average, companies answer a web inquiry only after 42 hours, and almost a quarter never answer at all. Kolio answers right away – by phone, in chat and by email.
- 23%
- of companies never responded to a web inquiry at all; only 37% responded within an hour (2,241 companies audited)Source: Harvard Business Review, 2011
- 42 h
- average company response time to a web inquirySource: Harvard Business Review, 2011
- 82%
- of consumers rate an immediate response to a sales question as important or very importantSource: HubSpot Research
Live
How does Kolio talk to your customers?
Kolio is the same agent on every channel: on the phone it answers a price question from your price list and records the inquiry, in web chat it checks a free slot and books it. Both conversations below come from the demo company Norevia — unedited.
Phone · price answer from the price list · Norevia demo
Website chat · Lina books an appointment · Norevia demo
Call Kolio and talk to it over the phone:
Kolio's own agent picks up — no waiting.
Boundaries
What does it do itself and what does it hand to your team?
The Kolio AI agent works on its own on appointments, answers from your data and inquiry capture, and leaves decisions to your team. Anything that needs a decision or a quote is handed over as a task in the CRM. It never issues quotes and never guesses.
Kolio does itself
- Books an appointment in a free slot and sends the customer a confirmation.
- Reschedules or cancels an appointment once it has verified that it really is the customer.
- Answers questions about price, stock and services from your price list and knowledge base.
- Reports order, delivery or repair status from your systems.
- Captures the inquiry with the customer's name, contact and request.
- Replies to email — automatically or as a draft for review.
Handed to your team
- Quotes and custom pricing — the agent does not issue quotes, it only books the meeting.
- Complaints and order changes that need a decision.
- Questions the knowledge base cannot answer — it does not guess, it records and hands over.
- Every inquiry as a task in the CRM with the transcript and contact.
- The callback your team makes from the browser with the Softphone.
Three channels
Where does Kolio represent you?
The Phone, Web and Email agents are Kolio’s three AI agents that represent your business by phone, on your website and by email with a single setup — the same instructions, the same knowledge base, the same CRM. All conversations with the same customer sit in one thread in Conversations.
For your team
What does your team get?
Your team gets one view of every conversation, contact, task and appointment — whatever the channel. Kolio records; your sales and support teams decide.
Customers can also book on their own: Online booking is a public page on your website where they pick a service, day and time among the free slots of the same calendar — with an email confirmation and reminder.
Integrations
Why doesn't Kolio guess?
Kolio answers from your data because it is connected to your systems via MCP or API: before it states a price, stock level, order status or free slot, it checks. Without a connection it answers from the knowledge base; what it does not know, it hands to your team.
Solutions
Who is Kolio for?
Kolio is for companies whose customers call, write and look for appointments — from a sole trader with one number to a team with several numbers and roles. Choose by size or by industry.
Case study · Ultrazdravje Clinic
“Kolio has taken over 1,000 calls that would have gone unanswered. Our front desk can breathe again.”
The Ultrazdravje.si team · six months with Kolio
- 1000+
- calls handled
- 24/7
- availability during appointments and overnight
- 0.1 s
- average agent response time
- 250+
- appointments booked
Case study: the Ultrazdravje Clinic has used Kolio’s Phone agent since January 2026. From January to June 2026 the AI agent handled more than 1,000 calls that would otherwise have gone unanswered, booked more than 250 appointments and was available 24/7 – during appointments and overnight – with an average response time of 0.1 s.
Data: Ultrazdravje Clinic, Jan–Jun 2026
Setup
From the first test to going live
Setting up the Kolio AI agent is self-service and needs no code: you have your first test conversation in 10–15 minutes. Then you test the agent on your own cases and switch it on for customers when you are happy – as soon as the same day.
Set it up and talk to it
Enter your website or upload your price list as a PDF and choose your services. The agent answers from your data – you can hold the first test conversation straight away.
10–15 minutes
Test it on your own cases
In the call and chat simulator, check the questions customers really ask and refine the instructions and knowledge base. Bring your team in too.
recommended before going live
Switch it on for customers
Connect your phone number, add the chat to your website with one line of code or switch on the email inbox – one channel at a time.
as soon as the same day
Pricing
How much does Kolio cost?
Kolio costs from €49 a month; usage is measured in credits, and a 1-minute call ≈ 50 credits. The trial lasts 7 days and needs no credit card.
- Starter
For one number and one team.
€49/ month
- Phone, web chat and email
- CRM with contacts, tasks and calendar
- 2,500 credits / month
- ≈ 50 calls with a 1-minute conversation
- 2 GB of storage (files and data)
- Data retention 6 months
- Knowledge base built from your web pages
- Up to 3 users
Top-up 1,000 credits = €15, up to 2 a month
- Growth
For several numbers, softphone and integrations.
€149/ month
- Everything in Starter and:
- 10,000 credits / month
- ≈ 200 calls with a 1-minute conversation
- 10 GB of storage (files and data)
- Online booking (public appointment form)
- Softphone (calling from Kolio)
- Data retention 24 months
- Unlimited users
- REST API and webhooks
- MCP connections to your systems
- MCP server for Claude and ChatGPT
Top-up 1,000 credits = €10, no limit
- Custom
Dedicated instance and contract by agreement.
By agreement
- Everything in Growth and:
- Credits, calls and storage by agreement
- Data retention by agreement
- Optional dedicated instance
| Plan | Trial (7 days) | Starter | Growth |
|---|---|---|---|
| Price | €0 | €49 | €149 |
| Included credits | 250 | 2,500 | 10,000 |
| Approx. calls | ≈ 20 | ≈ 50 | ≈ 200 |
| Team members | Unlimited | Up to 3 | Unlimited |
| Conversation retention | 1 month | 6 months | 24 months |
Prices per month, excluding VAT. Credits and calls apply per subscription month or for the whole trial; call counts are approximate, billing is by credits.
Guides and blog
All guides →Latest guides and blog
Guides by the Kolio team on AI agents for business: how to write good instructions, how to connect your systems and what is worth automating.
The Kolio AI Assistant Starts Improving Only After Its First Launch
When the Kolio AI assistant first goes live in production, the most important part begins: monitoring conversations, refining instructions, and gradually introducing automation.
AI receptionist for salons: appointments even when the hairdresser is busy
When the hairdresser is busy with a client, an AI receptionist for salons answers the call, finds an available time and adds the booking to the calendar.
Trust
Where is your data and what does Kolio do with it?
Kolio is an AI agent that keeps your customers’ data in the European Union: database and telephony in Frankfurt, server functions in Frankfurt too. Credentials are encrypted and no audio is stored — only the transcript, which you export or delete yourself. What is not yet in the EU, we state openly on the Security and GDPR page.
Only the real customer can change an appointment
The agent reveals or changes an appointment only when at least two of three details match: name, phone and email.
Every company strictly separated
Each customer account’s data is kept apart from all others; nobody but your team sees your customers and conversations.
FAQ
Frequently asked questions
What is Kolio?
Kolio is an AI agent for business that answers customers by phone, on the website and by email 24/7, captures inquiries and books appointments. It is connected to the company's systems (calendar, price list, stock, orders), so it answers from real data; anything that needs a decision is handed to the team as a task in the CRM.
Can customers reschedule or cancel an appointment through Kolio?
Customers can reschedule or cancel an appointment with Kolio by phone, in web chat or by email. The agent does so only after verifying that it really is that customer – at least two of three details must match: name, phone and email.
Does Kolio work on my existing phone number?
Kolio works on the company's existing number through a SIP account from your operator or on a new number. The AI phone agent takes the call, writes the transcript and task into the CRM, and your team calls back from the browser with the Softphone.
Does Kolio issue quotes on its own?
Kolio does not issue quotes and does not guess custom prices. It books appointments, answers questions from the price list, stock and knowledge base and captures the inquiry; quotes, complaints and every decision are handed to your team as a task in the CRM with the transcript.
How much does Kolio cost and how does the trial work?
Kolio costs from €49 a month on the Starter plan (2,500 credits · ≈ 50 calls · 2 GB storage); usage is measured in credits, and a 1-minute call ≈ 50 credits. The trial lasts 7 days, needs no credit card and includes every feature.
Where does Kolio store data and is it GDPR compliant?
Kolio stores its database and telephony in the European Union (Frankfurt), server functions run in Frankfurt, and SIP and email credentials are encrypted with AES-256-GCM. No audio is stored; transcripts, contacts and appointments can be exported or deleted by you in the settings.
Prepared by the Kolio team · updated
Let every customer contact end with a timely answer.
First test in 10–15 minutes, live for customers as soon as the same day. Kolio takes over calls, chat and email, and your team gets appointments, contacts and tasks.
or call +386 1 778 02 47 · Book a consultation → · no credit card