Online appointment scheduling 24/7
The booking page is always open; free slots are read from the internal calendar at the moment of choice, so the customer cannot pick a time that has been taken in the meantime.
Sales · Online booking
Online booking on your website. The customer picks a slot, the calendar writes it down.
Kolio online booking is a public page for online appointment scheduling: the customer picks a service, day and time from the free slots of your calendar, enters their details and gets an email confirmation. The appointment lands in the Kolio booking calendar with the source “Online booking”, and a reminder goes out the day before. Embed it as a link, a frame or a script.
7 days free · no credit card · Slovenian and English
Your website · “Book now” button bottom right
Prepared by the Kolio team · updated
Why online booking
Why online booking when customers can simply call?
Online booking is the shortest route to an appointment for the customer who does not want to call and for your team that does not want to copy appointments out of emails. Kolio books appointments by phone and in the website chat; the booking page adds a third route — no conversation, just a choice among the free slots of the same calendar.
- 81%
- of customers first try to take care of matters themselves before reaching out to a person at the companySource: Harvard Business Review, 2017
- 61%
- of customers would rather use self-service for simple matters than contact the teamSource: Salesforce, State of the Connected Customer
- 29.5%
- of web self-scheduling actions in a clinic took place outside business hours; 93% of self-scheduled appointments were finalized in a single step (staff: 72%)Source: JMIR Medical Informatics, 2021
Book an appointment without a phone call
A customer on your site at 10 pm books the appointment in a minute — no waiting for the morning, no call and no email your team would have to copy over.
One booking calendar for every route
Appointments from online booking, from calls, from the website chat and those your team enters are in the same booking calendar with the source marked — no double bookings.
How it works
How does online appointment scheduling work with Kolio?
Online appointment booking takes at most five steps on one page: location (if you have several), service, day and time, customer details, confirmation. The page is in English or Slovenian (
?lang=), service names and descriptions have an English translation in settings, and the look follows your logo and colour from settings; the hosted page on kolio.si has no Kolio menu — only a note that booking is powered by Kolio.
00 · Location
If you have several locations (a salon in Ljubljana, a salon in Maribor, online), the customer first picks a location with its address; free slots are then computed from that location's opening hours and the availability of members there. With one location the step is skipped and the address appears in the summary and confirmation.
01 · Service
The customer chooses among the services you marked as publicly bookable — with duration and, if you wish, price and description. Internal services are not shown on the page.
02 · Day and time
The calendar shows only free slots: it respects the location's opening hours, team member availability and appointments already booked from every source.
03 · Details
Name, email, phone (required or not — your choice) and a note; the customer consents to data processing. The contact and the consent are recorded in the CRM.
04 · Confirmation
The appointment is confirmed immediately or marked “unconfirmed” until your team confirms it. The customer receives an email with the details and a link to reschedule or cancel.
Embedding
How do you embed online booking on your website?
You embed Kolio online booking in three ways, without a plugin and regardless of the system your site is built with: as a link to the hosted page, as a frame (iframe) or with the
kolio-booking.js script, which adds a floating button with a modal or embeds the form directly into the page. Kolio shows all three codes in Settings → Online booking.| Method | Code | When to choose it | Language |
|---|---|---|---|
| Link to the hosted page | kolio.si/en/book/<key> (Slovenian /narocanje/<key>) | A “Book now” button in the menu, in an email signature, on a Google Business profile or on social media — no change to the site's code. | EN or SL by path (?lang=) |
| Frame (iframe) | /embed/narocanje/<key> | The form as part of your “Booking” subpage; the visitor stays on your domain. | ?lang=en or ?lang=sl |
| kolio-booking.js script | data-mode="button" or data-mode="inline" | A floating button that opens a modal on every page (button, label via data-label), or the form where the tag stands (inline, default). | data-lang="en" or "sl" (otherwise the page language) |
The public key is intentionally visible in the page source and gives no access to your data — it only allows booking a free slot.
Embedding online booking · floating button with a modal
<!-- Kolio online booking: floating button with a modal --><script src="https://kolio.si/kolio-booking.js" data-key="YOUR_KEY" data-mode="button" data-lang="en" data-label="Book now" defer></script><!-- or: the form embedded where the tag stands --><script src="https://kolio.si/kolio-booking.js" data-key="YOUR_KEY" data-mode="inline" defer></script>Link
The fastest route: share one link anywhere. The page is hosted on kolio.si with your logo, colour and text.
Frame
The form lives on your subpage; the visitor stays on your domain, the data goes straight to Kolio.
Script
One script tag:
button adds a button in the corner of the page, inline embeds the form where the tag stands.Booking calendar
What happens to the appointment in the Kolio booking calendar?
The Kolio booking calendar marks every appointment with its source: Call, Website chat, Online booking, Internal or API. In the weekly view of the calendar your team sees where the appointment came from, who will handle it and whether it is still unconfirmed; the customer's contact is in the CRM with the history of all conversations and appointments.
Email confirmation
On booking, Kolio sends the customer a confirmation from the
booking_confirm template — with your name, the service, the time and a link to reschedule or cancel. Edit the template text in Settings → Templates.Reminder the day before
The day before the appointment Kolio sends a reminder from the same template as for appointments booked by the AI agent on the phone. A customer who cannot make it reschedules or cancels on their own.
Auto-confirm or team confirmation
In the settings you choose whether the appointment is confirmed at once or stays “unconfirmed” until your team confirms it. Unconfirmed appointments are shown in amber in the calendar.
Protection
How is appointment booking protected against abuse?
Appointment booking is a public form, so Kolio checks every booking before writing it: a hidden field for bots, a limit on attempts per IP address and per email address, and a re-check that the chosen slot is still free at the moment of saving. Your calendar therefore gets no fake or duplicate appointments.
Hidden field (honeypot)
The form has a field the visitor never sees but bots fill in — such a booking is silently rejected.
Limits per IP and email
Too many attempts from the same address or with the same email in a short time are paused by Kolio; a real customer never notices.
Slot re-check
The slot is booked only after Kolio re-checks opening hours, availability and existing appointments at save time — two visitors cannot get the same hour.
Online booking is a public web page or embedded form on which the customer picks a service, day and time among a company's free slots and confirms the appointment with their details; the appointment is written to the company's calendar and the customer receives a confirmation and a reminder. In Kolio it is one of the routes to the same booking calendar as the phone and the website chat.
Switching on
How do you switch on online booking in four steps?
You switch online booking on in Settings → Online booking; you need at least one service and availability set up — the same as for appointments booked by the agent. The feature is included in the Growth and Custom plans (and in the trial).
01 Set up services and availability
In Settings → Booking check locations with opening hours, services (duration, staff) and team availability, and mark the services as publicly bookable; add an English name to the services if you will offer the page in English too.
02 Switch the page on and set the text
In Settings → Online booking switch the public page on, enter the headline and intro (SL and EN), choose whether the phone is required and whether appointments are confirmed automatically or by your team.
03 Check the confirmation template
In Settings → Templates review the booking_confirm template and the reminder: company name, directions, signature. Kolio sends them from your address when email is set up.
04 Embed and test
Copy the link, frame or script, add it to your site and make a test booking. Check the appointment in the calendar and the confirmation in your inbox, then cancel the test appointment.
FAQ
Frequently asked questions about online booking
What is online booking in Kolio?
Kolio online booking is a public appointment scheduling page that the account owner switches on in Settings → Online booking. The customer picks a service, day and time among the free slots of the internal calendar, enters name, email and phone and receives an email confirmation; the appointment is written to the Kolio calendar with the source “Online booking”.
Can a customer pick a slot that is already taken?
Kolio shows only free slots from the internal calendar on the booking page, respecting the location's opening hours and team member availability, and re-checks the slot at save time. If someone else took the slot in the meantime, the customer is notified and picks another time.
How do I embed online booking on my website?
Kolio offers three ways: a link to the hosted page kolio.si/en/book/<key>, an iframe at /embed/narocanje/<key> and the kolio-booking.js script, which with data-mode="button" adds a floating button with a modal and with data-mode="inline" embeds the form into the page. All three codes are in Settings → Online booking and work without a plugin on any system.
Does the customer receive a confirmation and a reminder?
Right after booking, Kolio sends the customer a confirmation from the booking_confirm template with the appointment details and a link to reschedule or cancel, and a reminder the day before the appointment. Both messages go out from the account's email address when email is set up in Kolio.
Can my team confirm appointments from online booking?
In the online booking settings the account owner chooses between automatic confirmation and team confirmation. With team confirmation the appointment waits in the calendar with the status “unconfirmed” (amber), and the customer receives the confirmation once your team confirms it.
Is the booking page available in English too?
The Kolio online booking page works in Slovenian and English: the English version is at /en/book/<key> or with the ?lang=en parameter. English names and descriptions of services and the English page headline are entered in the settings; without a translation the Slovenian text is shown.
How is online booking protected against bots and abuse?
Kolio protects the public form with a hidden field (honeypot) that bots fill in and people do not, with a limit on attempts per IP address and per email address, and with a re-check of the free slot at save time. The page's public key gives no access to the account's data.
Which Kolio plan includes online booking?
Kolio online booking is available in the Growth and Custom plans, and you can try it in full during the 7-day free trial. The Starter plan does not include the public form; after upgrading to Growth you enable it in Settings → Online booking at no extra cost.
Open online booking — free, in 15 minutes.
Services, schedule, switch on, embed. Appointments from the web, calls and chat in one booking calendar, confirmations and reminders automatically.
7 days free · cancel anytime
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