The same instructions and tone
What you write in the instructions — tone, rules, what it may do alone and what it hands over — applies in the chat exactly as on the phone. Channel-specific exceptions take one sentence.
Where it represents you · Website
AI chatbot for your website that knows your products and customers. It leads a visitor to an answer, an appointment or a quote.
Kolio is an AI chatbot for your website, embedded with one line of code. It answers from your knowledge base and follows the same instructions as on the phone and email, checks free slots in the Calendar or stock in connected systems, books appointments and captures inquiries, which it hands to your sales team as tasks in the CRM.
Free for 7 days · no credit card · one line of code
<script src="https://kolio.si/kolio-widget.js" data-key="YOUR_PUBLIC_KEY" defer></script>Prepared by the Kolio team · updated
One line to embed
How do you embed an AI chatbot for your website in one line?
You embed the Kolio AI chatbot for your website by pasting one line of code before the closing </body> tag — no plugin and no programming. The script places a small button (88 × 88 px) in the corner of the page that expands into the chat window on click; the chat itself runs on kolio.si in an isolated frame, so your site loads no extra library and stays fast. You get the line with your own public key in Kolio, in the web agent section, and it works with any site builder: WordPress, Shopify, Webflow, Wix or a custom site.
Look: colour, position, icon, greeting
Set the accent colour, position (bottom right or left), icon (chat, bubble or headset), window title and greeting message in Kolio — without touching the code on your site.
Kolio · website chat on the demo company Norevia's site · Wednesday 16:05, a visitor is looking for a Thursday slot Languages: a multilingual website chatbot
Kolio replies in the language the visitor writes in — English, German, Slovenian or another — and when the visitor switches language, it switches completely. The widget's buttons and labels use your company's default language.
Preview: test it before you switch it on
The web agent has a preview in Kolio where you chat with it yourself before enabling it on your site. Test conversations are not saved to the CRM, so they do not clutter your conversation list or reports.
Knowledge base
A chatbot trained on your own content: how does the AI chatbot know your website?
A chatbot trained on your own content is an agent that answers only from what you gave it — so Kolio first reads your website and builds a knowledge base from it. The crawl is not blind: the sitemap takes priority, fact pages (about us, contact, delivery, terms) come before the catalogue, and foreign-language versions and checkout paths are skipped. You can add PDFs up to 20 MB (price list, terms, manuals) and edit the content by hand; every save creates a new version and you can restore an older one at any time. The same knowledge base serves the website chat, the phone and email.
Checks, never guesses
How does the web agent check an appointment, stock or an order instead of guessing?
The Kolio Web agent does not answer changing data from memorised text — it checks it at the moment of the question in the system where it lives: a free slot in the Calendar, price and stock in the price list and stock or your online store, order status in the store or ERP. An appointment is the only thing it closes on its own — it books it and sends a confirmation and a reminder. If it has no data, or the request is a quote, a discount or a decision, it does not guess: it tells the visitor who from your team will get back to them and creates a task.
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| Visitor's question | Where Kolio checks | What it does |
|---|---|---|
| “Do you have a slot on Thursday?” | Calendar (built-in or connected) | offers free slots, books, sends a confirmation and a reminder — on its own |
| “How much is it?” “Is it in stock?” | price list and stock, online store | answers from the current state, not from memorised text |
| “Where is my order?” | online store or ERP | identifies the visitor by order number or email, then reports the status |
| “What are your delivery / warranty terms?” | knowledge base (website, PDF) | answers from your content and quotes what applies |
| “Can I get a quote or a discount?” | — | does not guess: records the contact and requirements, creates a task for your sales team |
Kolio reads only what your company connects; what it may say and what it hands to your team is set in the instructions.
Inquiry capture
Inquiry capture in the website chat: how does a task for your sales team come about?
Inquiry capture in the Kolio website chat means the agent asks the visitor what your salesperson needs — what, how much, when, for whom and a contact —, records it all as a contact in the CRM and creates a task with a summary, a priority and the full chat transcript. The assignee is notified and the visitor learns who will get back to them and by when. The quote, custom price or order is issued by your sales team — the agent does not promise it. Response time shows what this is worth: according to Harvard Business Review, companies take 42 hours on average to respond to a web inquiry, and according to HubSpot Research 82% of buyers rate an immediate answer to a sales question as important.
The visitor can attach an image or a PDF
When a question is easier to show than to describe — a sketch, a product photo, an existing quote —, the visitor attaches the file right in the chat: PNG, JPEG, WebP, GIF or PDF, up to 4 MB per file and at most 3 per conversation. Every file is checked by its content, not just its name, before it is stored; disallowed types are rejected. The attachment is visible to your team next to the conversation and the task in the CRM.
One setup
Web agent for businesses: why is it the same agent as on the phone and email?
The Kolio Web agent for businesses is not a separate chatbot with its own settings — it is the same agent that answers your phone and replies to your email: one set of instructions, one knowledge base, the same system connections and the same CRM. A visitor who writes in the chat in the evening and calls in the morning is one person to Kolio — the conversations sit on the same contact and the task is not duplicated. Your team reviews every conversation, call and email in one place.
The same contact in the CRM
A customer's chat, call and email sit on the same contact; in the next conversation the agent knows what was agreed in the previous one.
One conversation list
Conversations from your website appear in Kolio in the same view as phone calls and email — with the transcript, the outcome and the linked task or appointment.
How to set it up
How do you set up an AI chatbot for your website in three steps?
01 Enter your website address and write the instructions
Kolio reads your site and builds the knowledge base; add a PDF if you like. In the instructions you write, in plain sentences, the tone, what it may do alone and when it hands over to your team.
02 Enable the web agent and set its look
In the web agent section, switch the chat on, choose the colour, position, icon, title and greeting, and try it in the preview.
03 Paste the line of code and check the first conversation
Copy the embed code with your public key and paste it before </body>. The first conversation with a visitor appears in Conversations — with the transcript and the outcome.
Security and GDPR
GDPR in the website chat: where are conversations stored and what does the visitor see?
Conversations from the Kolio website chat are stored in your CRM, in a database in the European Union (Frankfurt), and are accessible only to members of your team with the right permission. The widget on your site sets no cookies and does not track the visitor across other sites; it runs in an isolated frame with no access to your page. You decide how long conversations are kept, and you can export or delete an individual contact's data with one command — attachments included. The agent introduces itself with the name you set in the instructions and, when asked directly, says it is an AI agent; according to Salesforce, 72% of customers say it is important to know this. The processing notice in your privacy policy is yours to add — more on the Security and GDPR page.
Where conversations are stored
In your Kolio CRM, with the database in the EU (Frankfurt). A conversation is pinned to a contact if the visitor provides one; otherwise it stays without a contact — your team creates a new contact.
No cookies, no tracking
The widget sets no cookies and does not read your page; the conversation lives only in the open chat window. Bot protection is a daily message quota per visitor.
Retention, export, deletion
You set how long transcripts are kept; an individual's data export or deletion request is handled with one command, and attachments are deleted along with it.
The visitor knows who they are talking to
The agent introduces itself with the name from the instructions and, when asked, says it is an AI agent. What it may ask and what it never asks (payment details, for example) is set in the instructions.
FAQ
Frequently asked questions about the AI chatbot for your website
Does the Kolio AI chatbot work on WordPress, Shopify or a custom website?
The Kolio AI chatbot works on any website that lets you add a script tag: WordPress, Shopify, Webflow, Wix, Squarespace or a custom site. The embed is one line of code with the customer's public key, pasted before the closing body tag; no plugin or programming is needed.
Does the AI chatbot slow down my website?
The Kolio AI chatbot does not noticeably slow down a site: the script loads deferred, places only a small 88 × 88 px frame on the page, and the whole chat runs on kolio.si in an isolated frame. Your site therefore loads no additional library, font or stylesheet.
Where are the website chat conversations stored?
Conversations from the Kolio website chat are stored in the customer's CRM, in a database in the European Union (Frankfurt), together with the transcript, the outcome and any attachments. The customer sets the retention period and can export or delete an individual contact's data on request with one command.
Does the website chatbot reply in the visitor's language?
The Kolio chatbot replies in the language the visitor writes in — English, German, Slovenian or another — and when the visitor switches language it switches completely, including prices, times and dates. The widget's buttons and labels use the customer's default language.
Can a visitor attach an image or a PDF in the chat?
A visitor can attach up to 3 files per conversation to the Kolio chat, each up to 4 MB, as PNG, JPEG, WebP, GIF or PDF. Every file is checked by its content and not just its name before it is stored; the attachment is visible to the customer's team next to the conversation and the task in the CRM.
How much does an AI chatbot for a website cost with Kolio?
The AI chatbot for your website is part of every Kolio plan at no extra charge: the subscription starts at €49 per month, and the first 7 days are free with no credit card. The same plan includes the phone, email, a CRM with tasks and a calendar.
AI chatbot for your website — start for free.
Enter your website address, set the look and paste one line of code. You can read the first conversation with a visitor today.
Free for 7 days · cancel any time
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