Your data stays with you
Your own database and telephony on infrastructure whose location we decide together; the European Union (Frankfurt) by default.
Solutions · Dedicated Kolio
A custom AI call center.Kolio that is yours alone.
Dedicated Kolio is a custom AI call center for companies with their own sales and support: a separate instance with its own database, telephony and domain, custom integrations to your ERP, online store or service system, a DPA and SLA on request and a guided rollout. The agent follows your instructions: it books appointments and hands everything else to your team as a task. Price after consultation.
your own instance · price after consultation · DPA and SLA on request
- your own instance
- your own telephony
- DPA and SLA on request
Written by the Kolio team · updated
Dedicated instance
What does a dedicated AI agent instance mean?
A dedicated AI agent instance is a separate deployment of Kolio for one company: its own database, its own application on its own domain, its own telephony bridge with Asterisk and the voice bot, and its own language-model and voice settings. Unlike the shared service, where customers' data is separated by a tenant label in the same database, a dedicated Kolio has no other customer — access, keys and sub-processors are agreed with you.
Your own telephony and domain
Your own telephony bridge on your numbers and SIP trunks, the application on your domain or subdomain.
Model, voice and integrations to order
Choice of language model and provider, voice and languages, and integrations to systems the shared service does not know.
Custom integrations
Which custom integrations does a dedicated AI solution for business get?
A dedicated AI solution for business connects to systems the shared service does not know: an internal ERP, a home-grown online store, a service system or a phone switchboard. The standard route is MCP or REST; for systems without an interface we write a custom connector. The agent reads from these systems and — on your decision, tool by tool — writes to them; it does not issue quotes or confirm orders, your team does.
ERP and CRM
Order status, delivery dates, open items and customer data — for an identified caller, from your ERP.
Online store
Stock, variants, shipments and returns from a home-grown or standard store, even without a public API.
Service and work orders
Repair status, drop-off appointment and price from the service system; a price question is handed to the technician as a task.
Phone switchboard
Your numbers and trunks stay; the dedicated bridge connects to the existing switchboard over SIP, with no number porting.
Rollout
How do the rollout and team training work?
A dedicated Kolio rollout runs in four steps with one contact person on our side: inventory and architecture, instance and integration setup, a pilot on one number with team training, and the move to regular operation with support as agreed. The duration depends on the number of systems and locations and is set in the consultation.
Inventory and architecture
We list calls, channels, locations and systems, define what the agent may do alone and what it hands to which team, and agree on the infrastructure location, the model and the sub-processors.
Instance and integration setup
We set up the application, database and telephony bridge and connect your numbers and systems; your team prepares the instructions and knowledge base with our help.
Pilot and team training
The agent works on one number while your team reads transcripts and refines the instructions; we train managers and agents on tasks, the calendar and reports.
Regular operation and support
All numbers and channels switched on, agreed response levels and regular instruction reviews; integration changes on request.
SaaS or dedicated
What drives the price, and how does dedicated Kolio differ from the shared service?
The price of a dedicated Kolio is driven by call and channel volume, the number of locations and numbers, the systems we connect and the required service level; we set it in the consultation. The shared service costs from €49 per month and you set it up yourself — the table shows where the two paths diverge.
| Area | Kolio SaaS | Dedicated Kolio |
|---|---|---|
| Infrastructure | shared, data separated by tenant label | your own instance, no other customers |
| Database | Neon, Frankfurt (EU) | your own database; location by agreement, EU by default |
| Telephony | shared telephony bridge in Frankfurt, your SIP trunks | your own bridge on your numbers, connected to your switchboard |
| Domain | kolio.si | your domain or subdomain |
| Language model and voice | default model via OpenRouter, 12 voices, 14 languages | model and provider by agreement, voices and languages as needed |
| Integrations | MCP and REST by standard | MCP, REST and custom connectors for systems without an interface |
| Contract | terms of service, DPA on request | DPA, SLA and list of sub-processors by agreement |
| Rollout | self-service in 10 minutes | guided, with team training and one contact person |
| Price | from €49 per month, 7 days free | after consultation, based on volume, locations and systems |
Kolio holds no ISO 27001 or SOC 2 certification and does not claim one; check the measures on the Security and GDPR page or in the consultation.
Security, DPA, SLA
Where does the data run and who has access — an enterprise Phone agent in Europe with SLA and DPA?
An enterprise Phone agent in Europe with SLA and DPA means, with dedicated Kolio: data runs through your instance (application, database, telephony bridge), and the language model and speech transcription receive only what is needed for each answer. Your members access the instance by role and permission, and our team within the scope the contract defines. The measures that apply to every customer are on the Security and GDPR page.
Data location
The European Union (Frankfurt) by default — as with the shared service; another location or your own cloud provider is agreed in the consultation.
Access
Your members with the owner, admin and team member roles and per-module permissions; our maintenance access is contractually limited and logged.
DPA and SLA on request
A data processing agreement under Article 28 GDPR with the list of sub-processors and a service level (response times, maintenance windows) are part of the contract; you receive the text on request.
Definition
Dedicated Kolio is a separate AI call center instance for one company: its own infrastructure and database, its own telephony and domain, custom integrations to internal systems, a data processing agreement (DPA), a service-level agreement (SLA) and a guided rollout with training. The price is set after a consultation based on call volume, locations and systems.
An honest line
Is dedicated Kolio for you?
Dedicated Kolio is for you if …
- you must keep customer data separate from other customers or in a specific location;
- you have internal systems without a public interface that the agent should see;
- you need a DPA with the list of sub-processors and an SLA with response times in the contract;
- you want your own domain, your own phone switchboard or a chosen language model;
- you run your own sales and support with dozens of people across several locations.
Dedicated Kolio is not for you if …
- you have fewer than 50 employees and standard systems — the shared service gives you the same for €49 per month;
- you want to start this week — a dedicated rollout needs a consultation, setup and a pilot;
- you expect the agent to issue quotes or confirm orders on its own — your team does that;
- you are looking for an ISO 27001 or SOC 2 certificate — Kolio does not hold one and does not promise it.
Quote
How do you request a quote in three steps?
For a dedicated Kolio quote we need three things — call volume per month, the number of locations and numbers, and the systems we connect. Send them through the Contact page; we reply with a proposed architecture and a consultation slot.
01 Fill in the qualification form
On the Contact page, write the approximate number of calls and emails per month, the number of locations and phone numbers, and the systems (ERP, store, service, switchboard) the agent should know.
02 Consultation and proposed architecture
In the consultation we check whether a dedicated instance is really needed or the shared service is enough; then we propose the architecture, infrastructure location, sub-processors and service level.
03 Quote with price and rollout plan
The quote includes the setup price and the monthly operating price, the DPA and SLA in preparation, and a step-by-step rollout timeline — from inventory to regular operation.
FAQ
Frequently asked questions about dedicated Kolio
Where does the data run with dedicated Kolio?
With dedicated Kolio, data runs through your instance — your own application, your own database and your own telephony bridge — on infrastructure whose location is set in the consultation; the European Union (Frankfurt) is the default. The language model and speech transcription receive only the text needed for each answer; no audio recordings are stored.
Who has access to our instance?
A dedicated Kolio instance is accessed by your members with the owner, admin and team member roles and per-module permissions, and by the Kolio team for maintenance within the scope defined in the data processing agreement. Credentials (SIP, email, MCP) are encrypted in the database with AES-256-GCM; API keys are stored only as a hash.
Can we use our own language model or provider?
Dedicated Kolio lets you choose the language model and provider for your instance: by default Kolio uses a model via OpenRouter, while in a dedicated deployment the model, provider or your own API key is agreed in the consultation. Speech is handled by Soniox with 12 voices and 14 languages; another speech provider is subject to agreement.
How much does dedicated Kolio cost?
The price of dedicated Kolio is set after a consultation and has two parts: setup (instance, telephony, custom integrations, rollout and training) and monthly operation, depending on call volume, channels, locations and service level. For comparison, the shared Kolio service costs from €49 per month.
How long does a dedicated Kolio rollout take?
A dedicated Kolio rollout runs in four steps — inventory and architecture, instance and integration setup, pilot and team training, regular operation — and takes longer than the self-service start of the shared service, which a small business completes in 10 minutes. The duration is driven by the number of systems without an interface and of locations; you get an estimate in the quote.
Can we keep our phone switchboard and numbers?
Dedicated Kolio connects over SIP to your existing phone switchboard and numbers — no number porting and no change of carrier. Your own telephony bridge with Asterisk and the voice bot runs in your instance; your team calls back with the web softphone on the same numbers.
Book a consultation for dedicated Kolio.
Send us your call volume, locations and systems. We reply with a proposed architecture, the DPA and SLA on request and a consultation slot.
the consultation is free · price after consultation · no obligation
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