Kolio is an AI agent for businesses you set up without coding: AI agent instructions in plain sentences define behaviour (tone, rules, handover to your team), a knowledge base from your website or PDF defines the facts. Set both once; they apply to phone, website and email. Kolio answers only from the knowledge base and connected systems — never guessing.
7 days free · no credit card · no coding
You are Lina, the agent of Norevia Ltd (business consulting and sales). You speak English, politely and concisely. You introduce yourself as "Norevia, this is Lina".WHAT YOU DO– You answer questions about services, prices, how the engagement works, the team, location and opening hours — ONLY from the knowledge base. If you don't have the data, say so and offer to pass the question to the team.– You book, move and cancel appointments in the calendar. Always check free slots before offering them; offer at most two.– You take inquiries: ask (1) what it is about, (2) company size, (3) preferred timeframe, (4) name, company, email and phone. Then create a task for Thomas Reed with a summary.WHAT YOU DON'T DO– You don't prepare quotes and don't promise package prices, discounts or implementation deadlines — the sales team prepares those.– You don't guess. What is not in the knowledge base, you don't know.By the Kolio team · updated
How the agent introduces itself, how formal it is, how long the answers are and which languages it speaks. Example: "You speak English, politely and concisely. You introduce yourself as 'Norevia, this is Lina'."
The knowledge base for the AI agent in Kolio is built from your website address and the PDF documents you upload — without coding and without retyping anything. Kolio reads the pages, extracts the facts (about us, contact, services, prices, terms, delivery) and assembles a knowledge base you can review, correct by hand and refresh at any time. A chatbot trained on your website is ready in minutes — and the same source of knowledge is used on the phone and in email.
Enter a page address or an XML sitemap — your own or another domain (e.g. a manufacturer's manuals) — and choose "this page only" or "subpages too". In the first step Kolio only checks and lists the pages, you tick the ones you want, and in the second step it downloads the text. Credits are spent only by the build. Refreshing a source re-checks that source alone: new and vanished pages are flagged, your selection and the knowledge from PDFs stay.
Upload the price list, terms and conditions, catalogue or internal guidelines as PDFs (up to 20 MB in total). Kolio extracts the text and merges it with the website content; duplicate pages across sources are removed.
You review and fix the built knowledge base in the editor: add a sentence about a new service, correct opening hours or remove an outdated fact. Fixes are visible in answers on all channels at once. Because the whole knowledge base goes into every agent reply, Kolio merges summaries into a concise document at build time and warns when the base exceeds the recommended size — fewer, but the right pages beat the whole website.
Every save creates a new version marked "built" or "manually edited". The history is kept; restore an earlier version with one click if a rebuild from sources has replaced your manual corrections.
| Customer question | Source of the answer | If the data is missing |
|---|---|---|
| Where are you, when are you open, who is on the team? | knowledge base (website, PDF) | says it doesn't have the data and hands over to your team |
| How much does it cost, is it in stock? | price list and stock from a connected system or the knowledge base | takes contact details; your sales team prepares the price |
| Do you have a free slot on Tuesday? | Kolio calendar — checked live | offers the two nearest free slots |
| Where is my order? | connected online shop or ERP | logs a task for your support team |
| A question outside your business | — | politely says it cannot help with that |
The rules in the first and third columns are set in the instructions; the facts in the second column come from the knowledge base and integrations.
Under AI agents → Knowledge base, enter your website address and click "Capture content"; add the price list or terms as a PDF. Kolio builds the knowledge base for you to review and correct if needed.
Under Agent instructions, set the name, tone, rules and limits, and when it hands over to your team — for example: "You do not prepare quotes; on a question about a package price, take contact details and create a task for sales."
In the call or web simulator, ask the questions you get from customers and check the answers. Fix whatever is off in the instructions or the knowledge base — every save is a new version.
Connect your phone number (SIP), embed the web chat on your site and connect your mailbox. All three use the same instructions and the same knowledge base — there is no second setup.
Editing the instructions is an ongoing job for your team: keep reading the calls, chats and emails in Conversations and fix a rule in the instructions or a fact in the knowledge base. Test every change in the call and web simulator before customers hear it.
A business sets up the Kolio AI agent in about 10 minutes without coding: enter the website address or upload a PDF, write the instructions in plain sentences and test the answers in the simulator. The knowledge base from a typical website is built in a few minutes.
The Kolio knowledge base is refreshed when the business clicks "Refresh" or edits the content by hand — every change creates a new version and earlier ones stay in the history. Prices and stock from a connected online shop or ERP are read live during the conversation and need no refresh.
The Kolio AI agent uses one set of instructions for all three channels, and the business writes exceptions for a single channel into the instructions in one sentence — for example "on the phone, answer in at most two sentences" or "in email, use a formal greeting". The knowledge base stays the same.
The business edits the built Kolio knowledge base in the editor: add, correct or remove any sentence. Every save is a new version marked "manually edited"; if a rebuild from sources replaces the corrections, the earlier version is restored with one click.
The Kolio AI agent does not make up an answer: it tells the customer it doesn't have the data and that the company's team will prepare the answer, takes contact details and creates a task in the CRM with the transcript. It answers only from the knowledge base, calendar and the company's connected systems.
You improve the Kolio AI agent's answers by regularly reading real calls, chats and emails in Conversations, fixing wrong behaviour in the instructions and wrong facts in the knowledge base, and testing every change in the call and web simulator before customers hear it. This is an ongoing job for your team — daily in the first weeks after launch, then at least once a week.
Yes. The app has an Agent button at the bottom right: the same Kolio agent that answers from the documentation on kolio.si helps a signed-in user with settings, knows which page they are on and — within their permissions — reads their account's data: appointments, contacts, tasks, booking settings and usage. It never sees other accounts' data.
Enter your URL, write the instructions and test in the simulator. No coding, no credit card, cancel any time.
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