"How much is it?"
Kolio reads the list price, unit price, VAT and shipping costs from your price list. It doesn't round and it doesn't estimate.
Sales · Answer customers instantly
AI sales agent that answers customer questions. Instantly, from your data.
Kolio is an AI sales agent for businesses that answers customer questions about price, availability and delivery time automatically, 24/7 — from the price list and inventory and the knowledge base your company connects or uploads. If it doesn't have the answer, it doesn't guess: it asks for contact details and hands the inquiry to your sales team as a task in the CRM. It never sets discounts or individual prices — your sales team issues the quote.
7 days free · no credit card · set up in minutes
01 · The agent itself
Answers instantly, from your data
- List price, stock and delivery time — from the price list, shop or ERP
- Differences between products, packages and terms — from the knowledge base
- An appointment for a viewing or consultation — booked in the Calendar
02 · Handed to your sales team
Anything that needs a decision goes to your sales team
- A discount, an individual price or a quote
- An order, a payment or a promise that isn’t in your data
- A question with no answer in the data — as a task with the transcript in the CRM
By the Kolio team · updated
Before the purchase
Answer customer questions automatically before purchase: price, stock, delivery
The Kolio AI agent answers the four questions customers ask most often before they buy: price, stock, delivery time and the differences between products.
It answers instantly, by phone, in web chat and by email — at 9 pm or on a Sunday. Speed matters: according to HubSpot Research, 82% of consumers rate an immediate response to a sales question as important or very important.
"Is it in stock?"
Kolio checks stock levels in your connected online shop or ERP and says what's there — in stock, made to order or sold out.
"When will I get it?"
Kolio gives the delivery time and shipping options from your terms or product data; if an item is made to order, it says so clearly.
"What's the difference between …?"
Kolio explains the differences between products or packages from the descriptions in your catalogue and knowledge base — dimensions, materials, what's included.
Sources of answers
Where does the AI sales agent get the answer?
An AI sales agent is an agent that answers only from the company's own data — Kolio draws on three sources your company connects or uploads: the price list and catalogue, stock from your online shop or ERP, and the knowledge base.
It doesn't guess — every answer can be checked in the conversation record in the CRM.
Price list and catalogue
Upload your price list as a PDF or spreadsheet, or let Kolio read your website. Prices, descriptions and terms become part of the knowledge base; refresh it with one click when something changes.
Stock from your shop or ERP
Through the Price list, stock, catalogue connection to your online shop or ERP, Kolio checks stock live, during the conversation — not from yesterday's export.
Knowledge base
The knowledge base covers everything that isn't in the price list: shipping, returns, warranty, installation, opening hours. It is built from your website or a PDF, editable by hand and versioned — restore an earlier version any time. More: Instructions and knowledge base.
When there is no answer
What does the AI agent do when it doesn't know the answer?
When the information isn't in the price list, inventory or knowledge base, the Kolio AI agent doesn't invent an answer.
It tells the customer that sales will prepare the answer, asks for a name and contact details and records the inquiry in the CRM as a task with the conversation transcript. Your salesperson is notified and calls back — straight from the browser via the Softphone. A fast call-back pays off: in a Harvard Business Review study of 1.25 million leads, firms that contacted the customer within an hour were nearly 7 times as likely to qualify the lead as those that waited even an hour longer.
Customer's question
Check the price list, stock and knowledge base
Data available
Answers instantly — with the price, stock or delivery time from your data
No data
Asks for contact details and creates a task for sales with the transcript
Recorded in CRM and tasks
Boundaries
What may the AI agent do, and what may it not?
The Kolio AI agent closes appointments on its own; discounts, individual prices and quotes go to your sales team.
It doesn't replace your sales team — it takes the routine questions off it so more time is left for selling: according to Salesforce's State of Sales, reps spend just 28% of their time actually selling. You set the boundaries in the instructions, in plain sentences.
Kolio may not
- Set discounts or individual prices — sales prepares those
- Issue quotes, take orders or confirm payments
- Promise deadlines or features that aren't written in your data
- Make up an answer when the data isn't there
Example conversation
Example: answering a price question automatically
In a demo call to Norevia Ltd, Kolio gives the customer the list price for consulting from the price list (€120 for 90 minutes) and hands the question about a package price for three sessions to sales as a task in the CRM.
Meanwhile it books the customer a free intro call in the Calendar. The salesperson has the task and the transcript before the customer has even decided — an automatic answer to the inquiry, without promises the agent may not make.
| Service | Duration | Price | What Kolio does |
|---|---|---|---|
| Intro call | 30 min | free | states the price and books the appointment itself |
| Consulting | 90 min | €120 | states the price and books the appointment itself |
| Online meeting | 45 min | €60 | states the price and books the appointment itself |
| Support | 60 min | €80 | states the price and books the appointment itself |
| Implementation | 4 h | by quote | takes contact details; your sales team issues the quote |
Prices from the demo company's price list; Kolio never sets package or individual prices — it hands them to your sales team.
Firms that contacted the customer within an hour of the inquiry were nearly 7 times as likely to qualify the lead as those that waited even an hour longer — a study of 1.25 million leads.
Setup
How do you set up automatic answers for customers in three steps?
01 Upload your price list or connect your shop
In Kolio's Knowledge base, enter your website address or upload a PDF price list; for live stock, connect your online shop or ERP under Connections.
02 Write the instructions for the agent
In plain sentences, set the tone, what it may say and when it hands over to sales — for example: "Don't give discounts; for package price questions, take contact details and create a task for sales."
03 Test the answers and switch the agent on
Ask the simulator the questions you get from customers, adjust the instructions if needed and switch the agent on for your phone number, website or mailbox.
FAQ
FAQ about AI answers for customers
Can an AI sales agent answer customer questions about price on its own?
The Kolio AI agent gives customers the list price, VAT and shipping costs from the company's price list, but it does not set individual or package prices. For such a question it takes the customer's contact details and creates a task for the company's sales team, who prepare the price and call the customer.
What does the AI agent do when it doesn't know the answer?
When the information isn't in the price list, inventory or knowledge base, the Kolio AI agent doesn't invent an answer. It tells the customer that sales will prepare the answer, asks for a name and contact details and records the inquiry in the CRM as a task with the conversation transcript.
What does Kolio do if the price in the ERP differs from the website?
When an ERP or online shop is connected to Kolio, the live data from the connection takes precedence over the knowledge base text. Without a connection, the last uploaded version of the price list applies, which the company refreshes with one click when prices change.
Does the AI agent know what's in stock in the physical store?
The Kolio AI agent knows the physical store's stock if the company's connected system (an ERP or an online shop with multiple warehouses) tracks it. Without a connection it doesn't guess: it tells the customer that sales will check and creates a task in the CRM.
How much does an AI agent that answers customers 24/7 cost?
Kolio can be tried free for 7 days with no credit card; subscriptions then start at €49 per month. One subscription covers answers to customers by phone, on the website and by email, 24/7.
AI pre-sales support 24/7 — let Kolio answer your customers.
Upload your price list, write the instructions and try it in the simulator. No credit card.
7 days free · cancel any time
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