No missed calls
Kolio answers every call, even when you are on site, with a customer or on a Sunday, and records each call with a transcript.
Solutions · Small business
Phone agent for small business.When you work alone, no one is missed.
Kolio is a phone agent for small business that answers customers on your existing phone number, website and email while you work. It answers from your price list and knowledge, books the appointment itself and leaves every inquiry as a task in your CRM. Set it up yourself in 10 minutes, no IT skills; the quote is still yours to send.
Free for 7 days · no credit card · cancel anytime
- 2–20 employees
- 1 number, 3 channels
- 10-minute setup
Written by the Kolio team · updated
First week
What changes when a phone agent for small business answers instead of you?
Three results a small business notices in the first week of the trial — with no extra hire and no change of carrier.
Appointments fill themselves
The customer gets the first free slot from your calendar, an email confirmation and a reminder on the day.
Every customer in the CRM
Contact, question and agreement are written down; the task for a quote or a callback is in the app, not on a sticky note.
Your number
Why does a small business call center work on the number you already have?
A small business call center with Kolio does not mean a new number or a new office: Kolio connects to your existing number over SIP, the number stays with your carrier, and Kolio answers instead of voicemail. Your team calls back on the same number from the browser with the Softphone. The same instructions and knowledge base also cover website chat and email, so you set everything up once. Why it pays off: in a Harvard Business Review audit only 37% of companies responded to a lead within an hour and 23% never did.
- 37%
- of companies responded to a lead within an hour; 23% never responded (audit of 2,241 companies)Source: Harvard Business Review
- 82%
- of buyers expect an immediate response when they have a sales or marketing questionSource: HubSpot Research
- ~40%
- of appointments are booked outside business hours, between 5 pm and 9 am — when nobody is at the phoneSource: Zocdoc
A typical day
What does a day look like with an AI agent for small business owners?
An AI agent for small business owners works all day in the background: you are with customers, Kolio answers, books and writes things down. In the evening you check your tasks — nothing else.
A customer calls before opening
Kolio gives the opening hours and the price from your list and offers the customer the first free slot. You are still on the road.
A delivery question arrives by email
Kolio answers from the knowledge base or prepares a draft you approve with one click — as configured in Settings → Email.
A website visitor asks for a quote
Kolio asks what, how many and by when, takes contact details and creates a task for the quote. You prepare the quote.
The phone rings while you are at a customer's
Kolio answers, moves another customer's appointment to tomorrow and writes it into the calendar; the customer gets a confirmation.
In the evening you review the day
In Conversations you see every call with transcript and summary; in tasks, two quotes waiting for you.
Definition
A phone agent for small business is a software service that answers every call on the company's existing number 24/7, replies from the price list and knowledge base, books the appointment itself and writes every inquiry down as a task for the owner. You set Kolio up yourself in 10 minutes, with no technician and no contract; the 7-day trial is free.
An honest line
Is Kolio for you?
Kolio is for you if …
- you are often on site or with a customer and cannot pick up the phone;
- customers keep asking the same things: price, appointment, opening hours, delivery;
- you run appointments in a calendar and would like to fill them after 5 pm too;
- you have a website or a PDF price list that can become the knowledge base;
- you want every inquiry written down, not on a sticky note.
Kolio is not for you if …
- you expect the agent to issue quotes and give discounts on its own — that stays with you;
- you want it to transfer the live call to you — Kolio creates a callback task instead;
- you have no SIP number and do not want to get or forward one;
- you need your own instance and a service-level agreement — see dedicated Kolio.
Price
How much does an AI agent for a small business cost compared with voicemail or an answering service?
An AI agent for a small business costs from €49 per month with Kolio (Starter plan, 2,500 credits ≈ 50 calls); the Growth plan with the web softphone is €149 per month; the 7-day trial is free and needs no credit card. Voicemail does not answer and an answering service does not know your price list or calendar — Kolio answers from your data and does not guess what it does not know.
| When a customer calls | Voicemail | Answering service | Kolio |
|---|---|---|---|
| Who answers | a recording | an operator following a script | AI agent 24/7, with your greeting |
| Answer about price, lead time, opening hours | — | only what is on the sheet | from your price list and knowledge base |
| Appointment | — | notes it, you enter it | books it in your calendar, sends confirmation and reminder |
| Inquiry | a message on the recording | an email message | contact + task with transcript in the CRM |
| Website and email | — | — | the same agent, the same instructions |
| Price | included in telephony | on quotation | from €49/month · free 7-day trial |
Kolio prices excl. VAT; plan details on the Pricing page. What it does itself and what it hands to you is set in the instructions.
Setup
How do you start on your own in 10 minutes?
You set up the AI agent for small business owners yourself, with no IT skills: register, add knowledge, write instructions and connect the number. Step-by-step guides are in the Documentation, and you check every step in the simulator before the agent talks to a real customer.
01 Enter your website and PDF
In the Knowledge base you enter your website address and upload a PDF (price list, terms). Kolio reads the pages, organises the facts and saves them as a version you can edit.
02 Write the instructions in a few sentences
In plain sentences you say how the agent introduces itself, what it may do alone (appointment, price answer) and what it hands to you (quote, complaint). The same instructions apply to phone, website and email.
03 Connect the number and test
In Settings → Telephony you enter your provider's SIP account and the dialled numbers; the configuration is deployed automatically. Call your number — the call appears in Conversations with a transcript.
By industry
Kolio by industry for small business
The same Kolio, different instructions: the industry pages show what the agent does itself in your trade and what it hands to you.
FAQ
Frequently asked questions about the phone agent for small business
Do I need IT skills to set up Kolio?
No IT skills are needed to set up the Kolio AI agent: the knowledge base is built from your website address and PDFs, the instructions are written in plain sentences, and the SIP details from your provider are copied into a form. A small business does this on its own in about 10 minutes.
What if I only have a mobile number?
Kolio answers on a SIP number you get from a SIP provider (e.g. Zadarma) or your carrier. Forward your mobile number to it with your carrier when you are busy or do not answer, or publish it as the company's main number — your mobile stays for callbacks.
Can I cancel Kolio at any time?
You can cancel the Kolio subscription at any time, with no lock-in and no notice period; the 7-day trial is free and requires no credit card. Before cancelling you export customer data (contacts, transcripts, appointments) to JSON or delete it yourself.
How much does an AI agent for a small business cost?
The Kolio AI agent for a small business costs from €49 per month on the Starter plan (2,500 credits ≈ 50 calls); the Growth plan with the web softphone and live transcription is €149 per month (10,000 credits ≈ 200 calls). The trial includes 250 credits (≈ 20 calls with a 1-minute conversation) and is free for 7 days.
What does Kolio do when it does not know the answer?
When the Kolio AI agent cannot find the answer in the price list, knowledge base or a connected system, it does not guess: it tells the customer your team will get back with the answer, takes contact details and creates a task with the conversation transcript in the CRM.
Does Kolio also work on the website and email?
Kolio answers with the same instructions and the same knowledge base on the phone, in the chat on your website and from your email mailbox (IMAP/SMTP or Gmail). You switch the channels on separately but configure them once.
Start on your own — free for 7 days.
Register, enter your website and instructions, connect the number. No credit card, no contract.
Free for 7 days · cancel anytime · from €49/month
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