No missed calls from under the car
The call that comes while your hands are in the engine or a watch is under the loupe is answered by Kolio — and recorded with a transcript, so you know who called and why.
Kolio by industry · Repair shops
Phone agent for repair shops and garages.Your hands are busy. Kolio has the phone.
Kolio is a phone agent for garages, watchmakers, electronics and bike repair shops: it answers the phone while you work, books the drop-off itself in the Calendar, tells the customer from the work order whether the repair is done, and hands the repair-price question to your technician as a task in the CRM. It never guesses or promises a price.
Free for 7 days · no credit card · on your existing number
- drop-off booking
- repair status
- quote → technician
Prepared by the Kolio team · updated
What changes
What changes in a repair shop with a phone agent?
With Kolio in the shop the phone no longer interrupts the work: routine calls — booking, "is it done yet?", opening hours — are handled during the job, and the technician calls back only where a fault or price needs assessing.
Drop-off booked without calling back
The customer books the inspection, service or pick-up in the same call; Kolio puts it in the calendar and sends a confirmation with a reminder.
The technician decides only on price and fault
"How much will it cost?" reaches the technician as a task with the vehicle or device details and the transcript — your team assesses and communicates the price.
A typical day
What does a typical day at a repair shop with Kolio look like?
Five calls that would otherwise interrupt the work; Kolio resolves them from the calendar and work orders and hands the technician just one — the price estimate.
A customer calls before opening for an appointment
Kolio checks free slots for a minor service and books Thursday at 8:00; the customer gets an email confirmation and your team sees the slot in the Calendar.
Call: "is my bike fixed yet?"
The agent finds the work order by name and says the bike is in progress and will be ready tomorrow after 3 pm; it records the pick-up.
Call: "how much would a screen replacement cost?"
Kolio records the device model, fault description and contact details and creates a task for the technician; it tells the customer the team will call back with an estimate by 4 pm.
A customer wants to move the pick-up
The agent moves the appointment to the first free day, updates the calendar and sends a new confirmation — without a call to the technician.
Email after hours: "when can I collect my watch?"
Kolio answers from the work order that the repair is done and collection is possible tomorrow from 9:00; the conversation is in Conversations in the morning.
Sales
Sales: how does booking a repair by phone work, and what happens with the price?
Booking a repair by phone in Kolio works like this: in the same call the agent asks which service and which vehicle or device it is about, checks free slots in the Calendar and books the drop-off itself — with an email confirmation and a reminder before the appointment. It does not estimate or promise a repair price: it records the model, fault description and contact details and hands the inquiry to the technician as a task, telling the customer who will call back and by when.
Books the drop-off itself
Inspection, minor or major service, tyre change, collection of a repaired device — the agent checks technician availability and books; the customer gets a confirmation and a reminder.
Repair price → task for the technician
"How much is a brake / screen / battery replacement?" Kolio gives the list price if it is in the price list; fault assessment and custom prices it records as a task for the technician in the CRM.
Answers from the knowledge base
Opening hours, location, which brands and devices you service, repair warranty, courtesy car — from the instructions and knowledge base, without a call to your team.
Support
Support: how does Kolio answer "is the repair done yet?" from the work order?
Kolio gives the repair status of a car, watch or phone from the work order in the connected service system: it identifies the customer by name, phone number or order number, reads the status — received, in progress, waiting for a part, done — and says when the item is ready for collection. It never changes the status or guesses a date: if the work order has no expected date, it says so and hands the question to the technician.
Instructions excerpt · repair shop
REPAIR STATUSIdentify the customer by name, phone or work-order number.Read the status from the service system: received, in progress,waiting for a part, done. If no date is in the order, do notguess — say the technician will call back and create a task.COLLECTIONDone → give the opening hours for collection and record the slot.PRICEGive list prices. Fault assessment and custom pricesalways go to the technician as a task.- ~40%
- of appointments are booked outside office hours, between 5 pm and 9 am — when nobody is at the phoneSource: Zocdoc
- 37%
- of companies responded to an inquiry within an hour; 23% never responded (audit of 2,241 companies)Source: Harvard Business Review
- 29%
- fewer no-shows with an automated reminder alone (SMS or email), without a call from the teamSource: Hasvold & Wootton, J Telemed Telecare 2011
From research
About 40% of appointments are booked outside office hours, between 5 pm and 9 am. In a repair shop that is when the phone has gone quiet — Kolio books the drop-off at 9 pm too.
Integration
Integration with a service system — or without one?
Kolio works in a repair shop even without a service system: it keeps appointments in its own Calendar, prices from the price list, and hands status questions to the technician as a task. With an integration through the Integration: Service and work orders page (ready-made integrations or MCP/API) it additionally reads the work-order status and expected date and tells the customer itself whether the repair is done. It never changes statuses or closes work orders — that stays with your team.
Without a system
Appointments in the Kolio Calendar, prices and opening hours from the knowledge base, repair status as a task for the technician — enough for most smaller shops.
With a service system
Reads the work-order status (received, in progress, waiting for a part, done) and the expected date; tells the customer itself and records the pick-up in the calendar.
What it never does on its own
No fault assessment, no pricing, no changing the work-order status and no promising a date that is not in the system. Writing to the system is off by default.
Your team
What stays with the technician: fault assessment, price, exceptions?
The technician keeps the decisions that need a look at the vehicle or device: fault assessment, custom price, additional work during the service, a complaint about a repair. Kolio prepares them as tasks with the details and transcript — the table shows the line for typical calls to a repair shop.
| Customer call | Kolio does on its own | What the technician sees |
|---|---|---|
| I'd like a service / inspection appointment. | checks free slots per service, books, sends confirmation and reminder | appointment in the Calendar |
| Is my car / watch / phone done yet? | reads the work-order status and says when collection is possible | conversation with transcript in Conversations |
| How much would the repair cost? | gives the list price; no fault assessment, takes model, description and contact | task for a price estimate with transcript |
| Can I move my appointment? | moves it to the first free slot, updates calendar and confirmation | updated appointment |
| Do you service this brand / device? | answers from the knowledge base, offers an appointment if needed | — |
| The repair didn't work — complaint. | records what is wrong and takes contact details | task for the shop manager (complaint) |
| I need a courtesy car / an urgent repair. | gives the conditions from the knowledge base, records the request | task with the special request when the team must decide |
An honest line
Is Kolio right for your repair shop?
Kolio makes sense for a repair shop when the phone rings during the work and the questions are the same every day; less so when every call is a technical consultation.
Kolio is for you if …
- the phone rings while your hands are busy and calls go unanswered or to voicemail;
- most calls are bookings, "is it done yet?", opening hours and prices;
- you keep appointments in a calendar or would like to, and work orders in a system or on paper;
- you want the technician to call back only for fault and price assessment — with the details in front of them.
Kolio is not for you if …
- you expect the agent to assess the fault over the phone and quote the repair price;
- every call is a technical consultation that needs the technician live;
- you need a live call transfer to the technician — Kolio arranges a call-back instead;
- repair status is not recorded anywhere and the agent is supposed to "know" it.
Setup
How do you set up the phone agent for repair calls in three steps?
01 Enter services, durations and the price list
Add services with durations to the Calendar (inspection 30 min, minor service 2 h, tyre change 45 min) and technicians; upload the price list, opening hours and the list of brands or devices you service to the knowledge base.
02 Write the instructions on price and status
In plain sentences, set which list prices the agent may give, that fault assessment always goes to the technician, and how it reports repair status. Optionally connect your service system to read work orders.
03 Connect your number and test
In Settings → Telephony enter the SIP account of your provider — the number stays with your operator. Test the call "is my car done yet?" in the simulator, then call yourself.
Other industries
Kolio in other industries
Same Kolio, different instructions: e-commerce, furniture and delivery, clinics and salons, B2B and hospitality.
FAQ
Frequently asked questions about the phone agent for repair shops
We don't have a service system — does Kolio work without one?
Kolio works in a repair shop without a service system too: it keeps drop-off appointments in its own Calendar, gives prices and opening hours from the knowledge base, and hands repair-status questions to the technician as a task with the customer's contact details. With a connected system it reports the work-order status itself.
Does Kolio call the customer when the repair is done?
Kolio does not call customers on its own; when a repair is done, your team can send an email notification from the CRM or call the customer from the Softphone. When the customer calls and asks whether it is done, Kolio answers from the work order and records the pick-up appointment.
Does the phone agent quote the repair price over the phone?
The Kolio Phone agent gives only the list prices the shop has entered in its price list (for example the price of an inspection or a tyre change); it does not assess faults or quote custom prices. It records the model, fault description and contact details, creates a task for the technician and tells the customer by when the team will call back.
How does Kolio know how many services you can take per day?
Kolio calculates free slots from the services in the Calendar: each service has a duration and technicians set by the shop, and the schedule respects working hours, breaks and blocked times. Overlaps are checked within the same service, so two lifts mean two simultaneous appointments.
Does Kolio work for watchmakers, electronics and bike repair or only for garages?
Kolio works for every repair shop where a customer drops an item off for repair and comes to collect it: garages, watchmakers, phone and computer repair, bike shops, appliance repair. Only the instructions and price list written by the shop differ; booking, status and handing the price to the technician are the same.
Do I have to change the shop's phone number for Kolio?
You do not have to change the shop's number for Kolio: it stays with your operator and Kolio connects to it through the SIP account you enter in Settings → Telephony. Zadarma and Twilio are preconfigured; other providers connect through the generic setting.
A phone agent for your repair shop — start for free.
Enter your services and price list, connect your number and test the call "is my car done yet?" in 15 minutes.
Free for 7 days · cancel any time
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