Books appointments, never issues quotes
The only transaction Kolio completes without your team is an appointment in the Calendar — with confirmation and reminder. Custom prices, discounts and quotes are always prepared by your sales team.
Solutions · By industry
AI agent by industry.Same Kolio, different instructions.
Kolio is an AI agent for businesses that talks to customers by phone, web and email in the language of your industry: an online store says where the order is, a repair shop books the drop-off, a salon books the stylist. Industry instructions and connected systems decide what it does itself and what goes to your team — it never guesses.
Free for 7 days · no credit card · one setup for phone, web and email
- 6 industries
- same Kolio
- different instructions
Prepared by the Kolio team · updated
Why industry matters
Why does the industry change the conversation with a customer?
The industry decides which questions customers actually ask and which piece of data is the right answer: in an online store it is the order and shipment status, in a repair shop the work-order status, in a clinic the free slot of the chosen practitioner, in B2B the customer's open items. Kolio is therefore not one "universal" script: you write the instructions and knowledge base in the language of your trade and connect your price list and stock, store or ERP so it answers from real data. What it does not know it never guesses — it asks for contact details and hands the question to your team as a task in the CRM.
In short
What does the AI call center do on its own in each industry, and what goes to your team?
In every industry the Kolio AI call center handles the routine part of the conversation on its own — the answer from data and the appointment — and hands your team everything that needs a decision: a custom price, a complaint, an exception. The table shows where the line is in each trade; the details are on the industry pages.
| Industry | Kolio does on its own | Handed to your team |
|---|---|---|
| E-commerce | stock, variants, delivery; order and shipment status; return request | complaint, special requests, discount |
| Repair shops | drop-off appointment; repair status from the work order; pick-up | repair price, fault assessment |
| Furniture, installation, delivery | measuring or showroom appointment; delivery date and installation slot from your system | inquiry with dimensions → salesperson |
| Clinics and salons | booking, rescheduling, cancellations, reminders; prices and opening hours | medical question, emergency |
| Wholesale and B2B | order status, lead times, open items for an identified customer | new inquiry, customer-specific price → account manager |
| Hospitality | table or room reservation; menu, allergens, parking, opening hours | group event, special catering |
Common to all
What do all industries using Kolio have in common?
All six industries share three things: the agent closes only appointments on its own, every conversation is recorded in the CRM with a transcript, and one setup covers phone, web and email.
Every conversation in the CRM with a transcript
Calls, chats and emails land on the contact in the CRM with a transcript and summary; whatever needs a decision reaches your team as a task.
One setup for three channels
Industry instructions and the knowledge base are written once and apply by phone, in web chat and by email — no three separate tools.
Definition
Industry instructions are the part of the Kolio AI agent setup in which a business describes its trade in plain sentences: which questions customers ask, which data holds the right answer, what the agent may do on its own and what it hands to the team. They apply to phone, web and email at once.
An honest line
Your industry is not on the list — is Kolio still for you?
Kolio works in every trade where customers call or write with questions whose answers already exist in your data, and where an appointment is a meaningful service. The six industry pages are a starting point, not a limit.
Kolio is for you if …
- customers ask the same things every day: price, lead time, appointment, status, opening hours;
- the answer lives in a price list, calendar, store, service or ERP system;
- an appointment, viewing or meeting is a service the customer can book alone;
- you want your team on quotes and decisions, not on status calls.
Kolio is not for you if …
- every conversation needs live professional judgement (legal or medical advice, emergencies);
- you expect the agent to sign contracts, issue quotes or grant discounts on its own;
- status data is not recorded anywhere — the agent never guesses and will hand the question to your team;
- you need a live call transfer to a person — Kolio arranges a call-back instead.
Setup
How do you set Kolio up for your industry in three steps?
You set Kolio up for your industry yourself, without programming: use the industry page as a template, write the instructions and knowledge base in the language of your trade and connect the system where your data lives. One setup applies to phone, web chat and email.
01 Pick your industry and copy the typical conversations
Each industry page lists the typical customer questions and the line between "does on its own" and "hands to the team". Copy them into your instructions and adapt them to your services, prices and opening hours.
02 Add knowledge and connect your data
Upload your website, price list and PDFs to the knowledge base. Connect the calendar for appointments and, if needed, your online store, service system or ERP so the agent answers from live status, not from memory.
03 Test in the simulator and switch on the channels
Check the answers to your customers' questions in the simulator, then connect your phone number, embed the web chat and link your mailbox. From that moment every conversation is in the CRM.
FAQ
Frequently asked questions about the AI agent by industry
Is Kolio a different product for each industry?
Kolio is one and the same AI agent for every industry; the difference lies in the industry instructions, knowledge base and connected systems that the business sets up. An online store connects its shop and Kolio reports order status, a repair shop connects its work orders and Kolio says whether the repair is done — the price, trial and interface are identical for all.
What does the Kolio AI agent do if my industry is not among the six?
The Kolio AI agent also works in industries that are not listed, because the business writes the instructions itself in plain sentences. The six industry pages are a template of typical conversations; for another trade you adapt it to your services or book a consultation with the Kolio team.
What does the AI agent do on its own in each industry and what does it hand to the team?
In every industry the Kolio AI agent answers from data, books appointments and records requests on its own; everything that requires a decision — custom price, quote, discount, complaint, exception — is handed to the business's team as a task in the CRM with the conversation transcript. It never issues quotes and never guesses.
Does Kolio need a system integration to work in an industry?
Without an integration Kolio answers from the knowledge base and calendar and books appointments; for order, repair or delivery status it needs a connection to the store, service system or ERP through ready-made integrations or MCP/API. When it has no data, it says so and hands the question to the team.
Which languages does Kolio speak with customers in an industry?
Kolio speaks 14 languages — Slovenian, English, German, Croatian, Serbian, Italian, Hungarian, French, Spanish, Portuguese, Dutch, Polish, Czech and Slovak — by phone, in web chat and by email. The business sets the language and voice; Slovenian is the default.
How much does the Kolio AI agent cost for an industry and how do I start?
The Kolio AI agent costs from €49 per month, the same for every industry, with the first 7 days free and no credit card. The business signs up, copies the typical conversations of its industry into the instructions, connects the calendar and data, and tests the answers in the simulator before switching on phone, web and email.
Kolio in your industry — start for free.
Copy the typical conversations of your trade into the instructions and test in 15 minutes how Kolio answers your customers.
Free for 7 days · cancel any time
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