The measuring visit is in the calendar, not on a note
The customer books the measuring visit or showroom appointment in the same call — Kolio checks your surveyors' schedule in the Calendar and books it, even on a Sunday evening.
Solutions by industry · Furniture, installation, delivery
AI agent for furniture, installation and delivery.When will my table arrive? Kolio knows.
Kolio is an AI agent for furniture showrooms, joiners, kitchen fitters and made-to-measure delivery: by phone, on the web and by email it books the measuring visit on its own, hands the inquiry with dimensions to your salesperson as a task, and after the order tells the customer the delivery date and fitting slot. Quotes come from your sales team.
7 days free · no credit card · built-in calendar works immediately
- measuring visit
- delivery date
- fitting slot
Prepared by the Kolio team · updated
What changes
What does AI for furniture showrooms change in sales and fitting?
AI for furniture showrooms removes three things that eat salespeople's and fitters' time: "when will my order arrive" calls, which peak in the week before the promised date, arranging measuring visits by phone, and inquiries that stay on a sticky note in the showroom. Kolio takes them over on all three channels; what remains in the showroom is selling.
The inquiry with dimensions reaches your salesperson
Dimensions, material, wishes and deadline are written down by Kolio and handed to your salesperson as a task with the transcript — the quote comes from the salesperson, not the agent.
"When will my table arrive?" answered on its own
Kolio reads the delivery date and fitting slot from the connected ERP or order and tells the customer; if the data is missing, it does not guess but hands over to your team.
Sales · appointment on its own, inquiry to the salesperson
How does Kolio book the measuring visit and hand the inquiry to your salesperson?
The measuring visit or showroom appointment is the only transaction Kolio closes on its own in furniture and installation: it checks free slots of surveyors and salespeople in the Calendar, asks for the address and writes it into the appointment note, books it and sends an email confirmation. Everything else — a kitchen inquiry with dimensions, a question about the price of a made-to-measure wardrobe, a catalogue request — it writes down and hands to your salesperson as a task. Why that matters: according to Harvard Business Review, only 37% of companies respond to an inquiry within an hour and 23% never do — a task with the transcript in the CRM makes sure the showroom inquiry does not vanish.
Books the measuring visit on its own
The "home measuring" service has a duration, a working window and staff; Kolio offers two or three free slots, books the chosen one and emails the customer a confirmation. On the day, a reminder goes out by email.
Inquiry with dimensions → task for the salesperson
Kolio asks about the room, approximate dimensions, material and desired date, takes contact details and creates a task with the full transcript. The salesperson calls back with the dimensions in front of them and issues the quote.
Made-to-measure pricing stays with the salesperson
List prices (standard ranges, delivery, fitting per hour) Kolio quotes from the knowledge base; it does not guess the price of a bespoke kitchen but announces it as a quote from your sales team.
A typical day
What does a typical day in a furniture showroom look like when Kolio answers the phone?
A typical day with Kolio in a furniture showroom is a day without interruptions: calls about delivery dates, measuring appointments and inquiries go through the agent, while your salespeople and fitters see in the CRM what was agreed and what is waiting for them.
A customer calls before the showroom opens
"When will the table I ordered last month arrive?" Kolio recognises her by number, reads the delivery date from the order and says: delivery is on Thursday, the fitter comes Friday morning.
A kitchen inquiry by email
A customer sends a sketch and dimensions. Kolio replies with what the salesperson still needs and creates a task with the dimensions and attachment for your kitchen salesperson.
A measuring visit booked in web chat
A website visitor wants a measuring visit for a fitted wardrobe. Kolio offers two free surveyor slots, books Tuesday at 16:00 and writes the address into the note.
A delivery change goes to the fitters
A customer asks to move the fitting by a week because the floor is not ready. Kolio moves the fitting slot to the fitters' first free day and emails the customer a new confirmation.
The salesperson closes the day with tasks
Two tasks with transcripts wait in the CRM: a kitchen quote and a question about the price of extra shelves. The salesperson calls back with all the dimensions in front of them.
Support · delivery date and fitting slot
How does Kolio answer "when will my order arrive" with the delivery date from the ERP?
Kolio tells the customer the delivery date and fitting slot from the source you define: the connected ERP or order system via MCP or API, the fitting appointment in the Calendar, or the knowledge base when lead times are standard ("Nova range: 4–6 weeks"). It recognises the customer by phone number or order number, reads the status and says what is in the system — nothing more. If there is no date yet, it says your team will confirm it and creates a task. According to Zendesk, 67% of consumers are willing to leave tasks such as order tracking to an AI agent; according to Salesforce, 45% are more likely to use one when there is a clear path to your team — which is exactly the task in the CRM.
- 67%
- of consumers are willing to leave tasks such as order tracking to an AI agentSource: Zendesk CX Trends 2025
- 45%
- of consumers are more likely to use an AI agent when there is a clear path to the company's team — in Kolio that is the task in the CRMSource: Salesforce, State of the AI Connected Customer 2024
- 37%
- of companies respond to an inquiry within an hour; 23% never do (2,241 companies)Source: Harvard Business Review, 2011
Integrations
Which integrations does Kolio need for delivery dates and fitting slots?
Kolio for furniture and installation works on three levels of integration: without any (appointments in the built-in Calendar, lead times from the knowledge base), connected to your ERP or order system via MCP or API (order status and delivery date for a specific customer), and connected to your existing fitters' calendar. By default Kolio only reads from your systems; you enable writing yourself, tool by tool.
| Customer question | What Kolio does | Data source | What your team sees |
|---|---|---|---|
| "When will my table / kitchen arrive?" | tells the delivery date and fitting slot of that specific order | ERP or order system via MCP/API; appointment in the Calendar | conversation transcript on the contact in the CRM |
| "Can you come and measure?" | books the measuring visit, writes the address, sends confirmation and reminder | Kolio Calendar or connected calendar | appointment for the surveyor, note with the address |
| "How much is a 3 × 2.4 m kitchen?" | writes down dimensions, material and date, creates a task for the salesperson | — (decision of your sales team) | task with transcript and contact |
| "How much is delivery / fitting?" | quotes the list price when it is standard | knowledge base (price list, terms) | conversation transcript |
| "We'd like to move the fitting by a week." | moves the fitting slot to the first free day, sends a new confirmation | Kolio Calendar | moved appointment, note with the reason |
| "The table arrived damaged." | records the complaint, accepts a photo as an attachment in chat or email, creates a task | — (decision of your team) | task with attachment and transcript |
The data source is always your system or knowledge base — Kolio does not guess a date that is not there.
An honest line
Is Kolio right for your furniture, installation or delivery business?
Kolio is for you if …
- most of your calls are questions about delivery dates and fitting slots
- you arrange measuring visits and showroom appointments by phone, often after hours
- inquiries with dimensions arrive by email, chat and phone — and get lost
- you keep dates in an ERP, an order system or at least a spreadsheet that can be connected
- you want quotes to keep coming from your salesperson, not from AI
Kolio is not for you if …
- you expect AI to draw up quotes for made-to-measure furniture on its own
- you want the agent to promise dates that are not in the system
- you need Kolio to dispatch fitters and optimise delivery routes
- you want live call transfer to a salesperson — Kolio creates a call-back task instead
Definition
An AI agent for furniture and installation is a software service that, on a showroom's or joinery's phone, website and email, books the measuring visit or showroom appointment on its own, hands the inquiry with dimensions to the salesperson as a task with the transcript, and after the order tells the customer the delivery date and fitting slot from the connected system. Kolio is such an agent for businesses in Slovenia and the EU; the quote always comes from your sales team.
Setup
How do you start with Kolio in a furniture showroom in three steps?
You set up Kolio for furniture, installation and delivery yourself, without a technician: connect your phone number via SIP, enter services and staff in the Calendar, and Kolio reads delivery dates from the knowledge base or the connected system.
01 Enter services and staff in the Calendar
Add the services "home measuring" and "fitting" with duration, working window and staff (surveyors, fitting crews). From that moment Kolio books measuring visits and moves fitting slots on its own.
02 Add the price list, terms and standard lead times to the knowledge base
Paste your website or the price-list PDF: standard ranges, delivery and fitting prices, usual lead times, complaint terms. In the instructions, state that made-to-measure prices always come from the salesperson.
03 Connect your ERP or order system (optional)
Via MCP or API, connect the source of order status so Kolio can tell a specific customer the delivery date and fitting slot. Without the connection it answers from the knowledge base and Calendar and hands questions about a specific order to your team as a task.
Other industries
Kolio in other industries
The same Kolio, different instructions: every industry has its typical conversations and its own data source.
FAQ
Frequently asked questions about Kolio for furniture, installation and delivery
Can Kolio give a delivery date if we do not have one in the system yet?
Kolio tells the customer only the delivery date recorded in the connected ERP, order system, Calendar or knowledge base; it does not guess a date that is not there. In that case it tells the customer your team will confirm the date, takes contact details and creates a task with the transcript in the CRM, and your team calls back with the information.
Does Kolio coordinate fitters and schedule installations?
Kolio books or moves a fitting slot to the first free slot of the fitting crew in the Kolio Calendar or a connected calendar, based on the service duration and staff schedules. It does not optimise routes, allocate crews by region or do dispatching — that stays with your team, which also moves appointments manually in the same calendar.
How does Kolio know which order the calling customer has?
Kolio recognises the customer by the phone number they call from and by the contact in the CRM; if the number is not in the system, it asks for the order number or full name. It reads the order status from the connected system via MCP or API and shares only the data of that order — it never discloses other customers' data.
Does Kolio issue quotes for a made-to-measure kitchen or wardrobe?
Kolio does not issue quotes for made-to-measure furniture: it writes down the room, approximate dimensions, material, desired date and contact details and creates a task for your salesperson, who prepares and sends the quote. Public list prices — standard ranges, delivery, fitting per hour — it quotes on its own from the knowledge base.
What happens when a customer wants to move a delivery or fitting?
In the same call, chat or email Kolio moves the fitting slot to the fitters' first free slot that suits the customer and emails a new confirmation; it writes the reason into the appointment note. If the change affects the delivery in the ERP, it also creates a task for your team to align the date in the system.
Does Kolio work without an ERP, with just a phone and a calendar?
Kolio for furniture and installation works without integrations right away: measuring and fitting appointments live in the built-in Kolio Calendar, standard lead times, price list and terms in the knowledge base, and inquiries go to the CRM as tasks. You add the ERP or order-system connection later, when you want Kolio to tell a specific customer the status of their order.
When will my table arrive? Let Kolio answer.
Enter services and staff, add your price list and call your own number. No credit card; connect the ERP whenever you like.
7 days free · cancel any time
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